SEBI Circular · 21 February 2025
SEBI Investor Charter for Stock Brokers
The updated charter covers services provided to investors, investor rights, service timelines, dos and don’ts, and grievance redressal mechanisms.
Regulatory disclosures
Investor Charter
Investor protection and awareness resources issued by the Securities and Exchange Board of India (SEBI).
Grievance redressal
Investor grievance contact
Investors should first write to Obsidian Investment Private Limited using the dedicated grievance address below. If a grievance is not resolved satisfactorily, it may be escalated through SEBI SCORES and, after the available grievance process has been exhausted, through SMART ODR.
grievances@obsidiancapital.inInvestor complaint disclosure
Investor complaints
Data for the month ended 30 June 2026. Last updated 14 July 2026. OIPL had not onboarded any clients as of the update date and had received no investor complaints.
Complaints by source
| Received from | Carried forward | Received | Total pending | Resolved | Pending under 3 months | Pending over 3 months | Average resolution time (days) |
|---|---|---|---|---|---|---|---|
| Directly from investors | 0 | 0 | 0 | 0 | 0 | 0 | N/A |
| SEBI (SCORES 2.0) | 0 | 0 | 0 | 0 | 0 | 0 | N/A |
| Stock exchanges | 0 | 0 | 0 | 0 | 0 | 0 | N/A |
| Other sources | 0 | 0 | 0 | 0 | 0 | 0 | N/A |
| Grand total | 0 | 0 | 0 | 0 | 0 | 0 | N/A |
Monthly disposal trend
| Month | Carried forward | Received | Resolved | Pending |
|---|---|---|---|---|
| April 2026 | 0 | 0 | 0 | 0 |
| May 2026 | 0 | 0 | 0 | 0 |
| June 2026 | 0 | 0 | 0 | 0 |
| Grand total | 0 | 0 | 0 | 0 |
Annual disposal trend
| Year | Carried forward | Received | Resolved | Pending |
|---|---|---|---|---|
| 2025–26 | 0 | 0 | 0 | 0 |
| 2026–27 (through June 2026) | 0 | 0 | 0 | 0 |
| Grand total | 0 | 0 | 0 | 0 |
“Resolved” includes complaints from previous months resolved in the reported period. “Pending” is measured on the final day of the period. Average resolution time is not applicable where no complaints were resolved.
SEBI Press Release · 6 December 2024
Empowering Investors through Updated Investor Charter of SEBI
SEBI’s updated Investor Charter outlines its services, investor expectations and the grievance redressal mechanism.